Frequently Asked Questions

All our products and pricing can be viewed on our website.

Dainty Dot Wear is an ONLINE STORE and all orders can be placed at www.ddwear.co.za. You will receive your order via our courier company (The Courier Guy).

You can contact us at 072 706 2632 or on info@ddwear.co.za

1. Select the item that you would like

2. Select your SOUTH AFRICAN size as indicated with each item (do not upsize or downsize please)

3. Add to your cart

4. Navigate to your cart in the top right-hand corner of the DD Wear Online Store

4. Select Checkout

5. Follow the checkout procedures

6. When payment is successful you will receive your order number in the email provided by you. We will also receive your order and start to process it.

7. Online orders take 10-15 working days (unless with the rare occasion of delays at customs or courier companies).

8. We will mail you as soon as we received your items from our
factory and have booked The Courier Guy and email you the tracking number. So please check your emails regularly.

9. We will email you should there be any delays so that you can stay updated (but it does not happen often).

Please make sure you have entered your correct email address with no spelling mistakes. You will not receive your order number if your mail address is entered incorrectly.

Please look in your junk mail folder as emails often go there instead of to your inbox. When placing your order you would have immediately received a copy of your order and an order number.

Please make sure that your payment went through successfully. You will not receive an order number/invoice if your payment was not successful.

Please email us at info@ddwear.co.za if you are uncertain or if you still did not receive your order number.

Once payment is cleared we place the order.

Our Warehouse is International based and all orders takes between 12-20 days (working days, excluding weekends and Public Holidays)

Please note that once the shipment leaves the factory it is in the hands of courier companies and customs. There might be delays at times
due to customs and or the courier company . But we are trying our best to get shipments here as fast as
possible and on time.

Dainty Dot Wear takes no responsibility for returned packages with incorrectly provided addresses.
Should a package return the client is responsible to pay an additional delivery fee for a re-delivery.

We use The Courier Guy for all our national shipping.

Please feel free to mail us if you have not heard from us and want to enquire about your shipment if we are past the 12-17 Working days, but we will also keep you updated should there be any delays. info@ddwear.co.za

Unfortunately with the high fuel prices, we cannot offer free shipping at this stage with all the courier's prices that also went up.

Return/Exchange Policy:

Our return policy is a guideline. We encourage a customer centric
approach where we deal with each query individually, keeping the interest of the customer in mind.

Please read our Return policy on our website if you scroll down to
the end of the page or click on the link. https://ddwear.co.za/returns-policy/

Please then fill in the EXCHANGE form and send us the parcel back within 7 (seven) days. https://ddwear.co.za/exchanges/

Dainty Dot Wear makes use of door-to-door couriers via The Courier Guy.

All orders will be processed after payment is cleared.

All Clothing delivery is from our INTERNATIONAL warehouse. Delivery will take anywhere from 10-15 days (working days) (Weekends and public holidays excluded).
1-3 Working days locally with Courier Guy. It might be earlier
depending on the number of orders we receive during that week. As our business grows over time, we will be able to commit to less delivery time, but we need your help to do so

SILLY SEASON:  PLEASE EXPECT DELAYS BETWEEN CHRISTMAS AND NEW YEAR. WE ARE CLOSED OVER THIS PERIOD AND ORDERS WILL TAKE LONGER TO REACH YOU.

In some cases, due to the nature of the online store, overselling may occur and the item may be out of stock.  We will send you an email and you can choose another item of the same value or ask for a credit/refund.

Please take note on rare occasions there may be a slight delay due to custom clearance or warehouse delays.  Delivery time does not include processing time.

Customer satisfaction is our top priority. Please feel free to mail
us at info@ddwear.co.za or WhatsApp us at 072 706 2632 should you have any concerns.

Dainty Dot Wear takes no responsibility for returned packages with incorrectly provided addresses. Should a package return – the customer will have to pay an additional delivery fee for a re-delivery.

Delivery times do not include Saturdays, Sundays, or public holidays.

Delivery goes out Monday through Friday, not including public holidays.

Orders with incorrect billing information, or requiring additional verification, will be delayed.

In the case of returned delivery, the customer is responsible for any and all additional fees incurred for delivery.

Unfortunately, the shipping cost CAN NOT be refunded.

We make use of 2 payments hosts for your convenience.

Payfast and Payflex (should you want to pay in installments)

Instant EFT is also available.

Payments are secure and encrypted and all major credit and debit cards are accepted.

We only make use of couriers and they deliver door to door.

Please read our Refund Policy on our Website’s Home page.

Our Warehouse is International based and all orders takes between 10-15 (working days) (excluding weekends and Public Holidays).

We take 1-2 days to process all orders once we receive them from the warehouse and courier it via Courier Guy straight to you (2-3 Working days). Delivery time does not include processing time.

Please note that once the shipment leaves the factory it is in the hands of courier companies and customs. There might be delays at times due to customs and or the courier company. But we are trying our
best to get shipments here as fast as possible and on time.

Customs might detain any shipment and any given time and it takes anything from 48-72 working hours or more. Dainty Dot Wear can NOT be held responsible for any actions of a third party. The order has been
placed by us and paid for.

Should customs detain it for a period longer than 60 working days you can opt for a refund then. See the Refund Policy.

Cancellation of an order that has been finalised, will incur a 35%
handling fee – as stipulated in the Consumer Protection Act, Dainty Dot Wear reserves the right to do so. The Consumer Protection Act excludes
“Buyer’s Remorse” and Dainty Dot Wear reserves the right to reject refunds due to “Buyer’s Remorse” or “Change of Heart”.  Cancellations due to “Not realizing our turnaround time of 10-15 working days”, are
considered “Change of Heart” and will incur a 35% handling fee for cancellation.

Please feel free to mail us if you have not heard from us and want to enquire about your shipment if we are past the 10-20 days, but we will also keep you updated if there are any delays.