Frequently Asked Questions

All our products and pricing can be viewed on our website.

Dainty Dot Wear is an ONLINE STORE and all orders can be placed at www.ddwear.co.za. You will receive your order via our courier company.

You can contact us ONLY on WhatsApp at 072 706 2632 or send an email to info@ddwear.co.za.

1. Select the item that you would like

2. Select your SOUTH AFRICAN size as indicated with each item (do not upsize or downsize please)

3. Add to your cart

4. Navigate to your cart in the top right-hand corner of the DD Wear Online Store

4. Select Checkout

5. Follow the checkout procedures

6. When payment is successful you will receive your order number in the email provided by you. We will also receive your order and start to process it.

7. Online orders take 15 -17 working days (unless with the rare occasion of delays at customs or courier companies).

8. We will mail you as soon as we received your items from the factory and have booked the courier and email you the tracking number. So please check your emails regularly (also check your JUNK mail)

9. We will email you should there be any delays so that you can stay updated (but it does not happen often).

Please make sure you have entered your correct email address with no spelling mistakes. You will not receive your order number if your mail address is entered incorrectly.

Please look in your junk mail folder as emails often go there instead of to your inbox. When placing your order you would have immediately received a copy of your order and an order number.

Please make sure that your payment went through successfully. You will not receive an order number/invoice if your payment was not successful.

Please email us at info@ddwear.co.za if you are uncertain or if you still did not receive your order number.

Once payment is cleared we place the order.

Our Warehouse is International based and all orders takes between 15-17 WORKING days (excluding weekends and Public Holidays)

Please note that once the shipment leaves the factory it is in the hands of courier companies and customs. There might be delays at times
due to customs and or the courier company . But we are trying our best to get shipments here as fast as
possible and on time.

Dainty Dot Wear takes no responsibility for returned packages with incorrectly provided addresses.
Should a package return the client is responsible to pay an additional delivery fee for a re-delivery.

Please feel free to mail us if you have not heard from us and want to enquire about your shipment if we are past the 15-17 Working days, but we will also keep you updated should there be any delays. info@ddwear.co.za

Free Shipping for orders above R1500!

Yes, we do allow Exchanges and Returns. But we strictly work according to our Return policy. Please read through the return policy.

We regret, no refunds. We give Store credit (voucher) for returns.

We make use of 2 payments hosts for your convenience.

Payfast and Payflex (should you want to pay in installments)

Instant EFT is also available.

Payments are secure and encrypted and all major credit and debit cards are accepted.

We only make use of couriers and they deliver door to door.

The only stock are the few items on SALE.

Our items are imported and takes 15-17 Working days.

Yes, you can cancel your order. There will be a 50% cancellation fee applicable to cover our costs involved.