Returns Policy | Dainty Dot Wear

Returns Policy

Return/Exchange Policy:

Our return policy is a guideline. We encourage a customer centric approach where we deal with each query individually, keeping the interest of the customer in mind.

Within 7 (seven) days of your order being delivered to your door or to your nearest post office, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available at our factory.

  • Should you wish to process an exchange please email to dorette@ddwear.co.za (Subject Line: Your order number – Request Exchange).
  • A return form MUST be included in your parcel.  We will email you a return form as soon as we receive your exchange email.
  • You will need to cover the cost of return postage.
    Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes.
  • No exchanges will be issued on sale items, gift card, clearance items.
  • We will reimburse you no later than 14 days from the day on which we receive the statement of cancellation, the returned item/s back and confirmed that it meets conditions above, so make sure you post/courier it back to us in good time.
    • You have the option of being reimbursed via an electronic means of payment, or via the extension of store credit.
      • Electronics Funds Transfer (EFT): Should you prefer a reimbursement of the initially paid amount via an EFT directly into your bank account, a 3.5% processing fee will be charged implying 96.5% will be reimbursed.
      • Store Credit: Should you prefer store credit to be extended, store credit to the value of the total initially paid amount will be availed to you. . You will receive an email with a COUPON CODE which you can then use with your next purchase within 3 months. ( we have to take exchange rate into account).
  • We will not exchange any product after this period.
  • NO ITEMS BOUGHT IN STORE AT PASSI WILL BE EXCHANGED. THERE IS A FITTING ROOM AVAILABLE TO MAKE SURE THAT THE ITEM FITS PERFECTLY. PLEASE MAKE SURE AS WE ARE NOT MAKING ANY EXCEPTIONS.

Return address is:

10 Snead Manor
Ashwood Street
Zwartkop Golf Estate
Clubview
Centurion
0157

If purchasing swimwear, please pay attention to the size details and sizing chart to avoid purchasing the wrong size. We do not accept return on swimwear or lingerie- NON-NEGOTIABLE.

If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.

Dainty Dot Wear will not be held responsible for lost or damaged goods by any 3rd party delivery services (Couriers and/or South-African Post Office), although every effort will be given to ensure the fastest and best delivery for the chosen method. Deliveries outside Pretoria and Johannesburg will be sent via The Courier Guy; thus, delivery times may vary.

Returned products are inspected by us and will be replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. If you would like to exchange your product we will gladly do so, courier cost will be incurred by the client. Our liability is limited to replacement of defective product.

We’ll replace your Dainty Dot wear product with the same style or substitute a replacement of comparable value if the style returned is no longer available. No cash exchange will be accepted. If the problem was caused by reasons other than materials quality or assembly process, the original merchandise is returned to you. If funds have already been paid by the client, all bank charges for the application of the refund will be incurred by the client.

We do not replace merchandise if it is not returned in a satisfactory order. Any item you return needs to be eligible to be put back on our shelves and later sent to another customer. For this, the item must be in a perfect condition, which means that the item must include it’s protective shields on swimsuit bottoms with all tags in place – the item must not have been worn at any time. Products damaged by normal wear and tear will not be replaced.

You will need to cover the cost of return postage.

In order to qualify for return and/or exchange, the product must fulfill the following requirements:

  • Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes.
  • No exchanges will be issued on sale items.
  • In rare cases where Dainty Dot Wear has sent the incorrect garment, the garment may not be used.  No returns will be accepted once an item is worn even though we sent the incorrect item.  Dispatch of incorrect items will be treated as a normal exchange policy.
  • If Dainty Dot Wear is responsible for sending damaged items/incorrect item/size that was ordered by the client, pick up and return delivery costs are covered by Dainty Dot Wear as per our return policy.

Very important! Please order the SA size you normally wear!

LEATHER PRODUCTS RETURN POLICY:

For Wanderlust Leather product the following return policy applies according to Wanderslust Website. Please visit their website to familiarize yourself with their Return policy. https://wanderlustleather.co.za/returns-exchanges/

You can either send the item back to Dainty Dot Wear or contact them directly.

Please note that the do not exchange for wear and tear.