Returns Policy

Return/Exchange Policy:

Our return policy is a guideline. We encourage a customer centric approach where we deal with each query individually, keeping the interest of the customer in mind.

Within 7 (seven) days of your order being delivered to your door you can exchange the product(s) you ordered for a DIFFERNT SIZE OF THE EXACT SAME PRODUCT as long as the preferred size being requested is available at our factory.

  • We will NOT exchange any product after this period (7 days). NO EXECPTION WHATSOEVER.
  • Should you wish to process an exchange please fill in the EXCHANGE Form on our website (right at the bottom of the page) after you have read the return policy. If you qualify for a refund then choose the refund otherwise choose the STORE CREDIT/EXHCNAGE and please give us the reason. Link to the Exchange form: https://ddwear.co.za/exchanges/
  • We are not accepting returns without the Exchange form.
  • You will need to cover the cost of return postage.
    Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes.
  • No exchanges will be issued on sale items, gift card, clearance items.
  • If purchasing SWIMWEAR, please pay attention to the size details and sizing chart to avoid purchasing the wrong size. We DO NOT accept return on swimwear or lingerie- NON-NEGOTIABLE. (Keep to the size we suggest and do not upsize or downsize)
  • As soon as we receive your item/s back we will order you the correct size (smaller or bigger). Please note that this may take again 10-15 working days as it is pre-order (unless we have it IN STORE). Or to make it easier for the client we will give you Store Credit that you can use it on the same item or any other item within 3 months. Your Choice, let us know on your Exchange Form if you want us to exchange it or if you want Store Credit.
  • You will need to cover the cost of return postage again or you can opt to arrange your own courier and pick it up form the address below (please just let us know on the exchange form so that we can inform you once your order is here for you to arrange the courier)

REFUNDS:

  • We only do refunds when the item/s have a factory fault on it and if you do not want us to replace it with another item or same item.
  • When the item is out of stock and we cannot replace it for you at this time.
  • When we do not have your size available (smaller or bigger size)
  • We will reimburse you no later than 3 working days from the day on which we receive the statement of cancellation, the returned item/s back and confirmed that it meets conditions above, so make sure you post/courier it back to us in good time.

FOR REFUNDS THAT IS NOT THE FAULT OF DAINTY DOT WEAR THE FOLLOWING WILL APPLY:

    • You have the option of being reimbursed via an electronic means of payment, or via the extension of store credit.
      • Electronics Funds Transfer (EFT): Should you prefer a reimbursement of the initially paid amount via an EFT directly into your bank account, a 3.5% processing fee will be charged implying 96.5% will be reimbursed.
      • Store Credit: Should you prefer store credit to be extended, store credit to the value of the total initially paid amount will be availed to you (full amount) You will receive an email with a COUPON CODE which you can then use with your next purchase within 3 months. (we have to take exchange rate into account).
  • NB!!! NO ITEMS BOUGHT IN STORE AT PASSI WILL BE EXCHANGED. THERE IS A FITTING ROOM AVAILABLE TO MAKE SURE THAT THE ITEM FITS PERFECTLY. PLEASE MAKE SURE AS WE ARE NOT MAKING ANY EXCEPTIONS.

In order to qualify for return and/or exchange, the product must fulfill the following requirements:

  • Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes.
  • No exchanges will be issued on sale items.
  • In rare cases where Dainty Dot Wear has sent the incorrect garment, the garment may not be used.  No returns will be accepted once an item is worn even though we sent the incorrect item.  Dispatch of incorrect items will be treated as a normal exchange policy.
  • If Dainty Dot Wear is responsible for sending damaged items/incorrect item/size that was ordered by the client, pick up and return delivery costs are covered by Dainty Dot Wear as per our return policy.

Very important! PLEASE ORDER YOUR SA SIZE AS INDICATED ON EACH ITEM!! DO NOT UPSIZE OR DOWNSIZE PLEASE!!

Return address is:

  • 10 Snead Manor
  • Zwartkop Golf Estate
  • Ashwood Drive
  • Clubview
  • Centurion
  • 0157
  • CONTACT DETAILS: 082 827 8822

 

COURIERS INFORMATION:

Dainty Dot Wear will not be held responsible:

  • For lost or damaged goods by any 3rd party delivery services (Couriers and/or South-African Post Office), although every effort will be given to ensure the fastest and best delivery for the chosen method. Deliveries outside Pretoria and Johannesburg will be sent via The Courier Guy; thus, delivery times may vary.
  • For incorrect delivery address or contact details supplied by die client.
  • For returned parcels due to The Courier Company not getting hold off the client.
  • Courier Companies deliver parcels in working hours 8-5. Please make sure that you supply an address where there is someone to receive the parcel. They will try for 2 days and then the package will be returned.
  • In the event of the package begin returned to Dainty Dot Wear due to the Courier Company not getting hold off you in those days, it will be the client’s responsibility to arrange a new pickup and costs implicated for the courier services.
  • NO REFUNDS OR STORE CREDIT WILL BE GIVEN FOR RETRUNED PARCELS, as Dainty Dot Wear do mail you the Tracking nr for the Courier Company and change your status to COMPLETE. It is the client’s responsibility to make sure that there is someone to answer the phone and receive the parcel in time. (1-2 working days after the mail was sent with the tracking nr.

MORE INFO:

If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.

Returned products are inspected by us and will be replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. If you would like to exchange your product we will gladly do so, courier cost will be incurred by the client. Our liability is limited to replacement of defective product.

We’ll replace your Dainty Dot wear product with the same style or substitute a replacement of comparable value if the style returned is no longer available. No cash exchange will be accepted. If the problem was caused by reasons other than materials quality or assembly process, the original merchandise is returned to you. If funds have already been paid by the client, all bank charges for the application of the refund will be incurred by the client.

We do not replace merchandise if it is not returned in a satisfactory order. Any item you return needs to be eligible to be put back on our shelves and later sent to another customer. For this, the item must be in a perfect condition, which means that the item must include it’s protective shields on swimsuit bottoms with all tags in place – the item must not have been worn at any time. Products damaged by normal wear and tear will not be replaced.

You will need to cover the cost of return postage.

Cart
  • No products in the cart.